Quản trị kinh doanh - Chapter 16: Project wrap - Up

CHAPTER 16Project Wrap-UpIntroductionProject closure and review deliverables Types of Project Closure NormalPrematurePhase or StagePerpetualFailed projectChanged priority14–3Wrap-up Closure Activities1. Getting final acceptance from the customer.2. Shutting down resources and releasing to new uses.3. Reassigning/releasing project team members.4. Closing accounts and seeing all invoices are settled.5. Delivering (handing over) the project outcomes and outputs to the customer.6. Creating a final report and archiving the project library.Deliverable AcceptanceCreating the Final ReportExecutive summaryReview and analysisRecommendationsLessons learned Performance EvaluationPost Implementation Review (PIR)Ask for opennessBe objectiveBe future-focusedBe positive and negative Performance Evaluation (cont.)PIR typical contents:Gap analysisDetermination of the achievement of the project goalsStakeholder satisfactionBenefit reviewAreas identified for further developmentLessons learnedPerformance Evaluation (cont.)Don’t forget:Team evaluationIndividual evaluation/sProject Manager evaluationContractor and Supplier evaluation/sLessons Learned (Retrospectives)Use of a facilitatorNo direct involvement or direct interest in the project.Perceived as impartial and fair.Respect of senior management and other project stakeholders.Willingness to listen.Lessons Learned (Retrospectives) (cont.)Use of a facilitator (cont.)Independence and authority to report review results without fear of recriminations from special interests.Perceived as having the best interests of the organisation in making decisions.Broad-based experience in the organisation or industry.Lessons learned (Retrospectives) (cont.)Don’t forget the golden questionsWhat went well?What didn’t go so well?What would you do differently next time?Project celebrationMake sure you celebrate your success at the completion of the project.Key Terms360-degree feedbackcontractor and supplier evaluationdeliverable acceptancelessons learnedperformance reviewsproject closureretrospectives team evaluationwrap-up activities14–14