Quản trị kinh doanh - Chapter 13: Project information and communications management

CHAPTER 13Project Information and Communications ManagementCommunication and Project Management Dynamics of project communications Communication and Project Management (cont.)Directions of communication Communication ChallengesLack of communicationMiscommunicationTiming of communicationForgetting aspects of non-verbal communicationToo much communication Communication ModelsLines of communication Sender Receiver ModelSMCR (Berlo’s) ModelThe Communications Management PlanCommunications strategy and approach Policy and procedure Project reporting arrangements Project team directory Committee/project meeting arrangementsCommunication roles and responsibilitiesReview process Project management information system (PMIS) Risk review Lessons learned The Communications Management Plan (cont.)Review communications from many perspectivesPlanning, Developing and Tracking CommunicationsCommunication planning artefactsExample of a Communications MatrixPlanning, Developing and Tracking CommunicationsCPORT is a simple set of guidelines developed out of practice to assist in the development of communications.C = Context of the communicationP = Purpose of the communicationO = Objectives of the communicationR = Resources affected by the communicationT = Timing: when do the effects of the communication take place?The 4Cs of Truth about CommunicationComprehension is the first CCredibility is the second CConnection is the third CContagiousness is the fourth C Project ReportingAnalysis of past performanceAnalysis of project forecastsCurrent status of risks and issuesWork completed during the periodWork to be completed in the next periodSummary of changes approvedProject Management Information Systems (PMIS)PMIS includes:Corporate systemsScheduling and resource management systemsFile sharingIntranetDocument Management SystemsIntegrated Project Management Information SystemsProject Management Information Systems (PMIS) (cont.)Configuration Management (CI)Version controlDocument distribution controlCI repositoriesDocument Management SystemsContent Management SystemsProject Management Information Systems (PMIS) (cont.)Think about how project information and knowledge flows within and outside the project environment.Project Communication IntegrationKey Termscommittee charterCommunications Management PlanCommunications MatrixCommunications RegisterConfiguration Management (CI)CPORTElevator Pitch (EP)knowledge managementlines of communicationProject Management Information Systems (PMIS)sender–receiver modelSMCR model (Berlo’s model)The 4C’s of Truth about Communication