Quản trị kinh doanh - Chapter 10: Project quality management

CHAPTER 10Project Quality ManagementCost of Quality Estimation of the project costs: higher quality usually means higher costsConsider the impact on the time taken to complete activities: these may now take longer and require additional stepsThe design of comprehensive quality control processes and general continuous improvement activitiesCost of Quality (Cont.)Planning for Quality AssuranceQuality Assurance‘The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.’ (PMI 2013, p. 227) Planning for Quality ControlQuality control‘The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.’ (PMI 2013, p. 227)Planning for QA and QC criteria and activitiesA tool to brainstorm project and product/service QA and QC criteria The Plan, Do, Check, Act CyclePlanning for Quality Assurance and Quality ControlConsider how organisational Quality Management Systems assist project delivery:TQMSix SigmaISO 9001LEANQuality Management PlanThe desired approach to project quality (CoQ)The QA and QC roles and responsibilities of project team membersThe quality criteria grid (in Scope document)Assumptions and constraintsLessons learnedA detailed breakdown of each quality item (additional Quality plans – in the PMP)Carrying out Quality ControlPareto ChartCause-Effect DiagramRun ChartsCheck SheetsChecklist for the Human Resources AspectsCarrying out Quality ControlOthersBenchmarkingProcess/Flow ChartingProject Quality IntegrationKey TermsbenchmarkingBusiness Process Model and Notation (BPMN)checklistscheck sheetCost of Quality (CoQ)fishbone (cause–effect) diagramintegration of qualityISO 9001LEANPareto chartPlan, Do, Check, Act (PDCA)process and flow chartsquality assurancequality controlQuality Management Planrun chartSix SigmaTotal Quality Management (TQM)