Monitoring Performance and Taking Corrective Action

Chapter 21Monitoring Performance and Taking Corrective ActionPrinciples of Food, Beverage, and Labor Cost Controls, Ninth EditionCustomersEmployeesExternal agencies/organizations/groupsManagers Four Sources of Information for Indirect Monitoring Performance Government agenciesChain organizationsFood criticsRating organizations External Agencies/ Organizations/Groups Meet with appropriate staff to point out the problem and to determine its cause.Identify all appropriate corrective measures that might be adopted.Select the best corrective measure from among the alternatives.Institute the selected measure.Monitor performance to be sure that the corrective measure has the desired effect. The Five-Step Approach to Identifying Causes and Solving Problems Inadequate performanceUnsuitable standardsInappropriate organization Possible Reasons for Performance Discrepancies Improper materials provided to workersLack of required equipment or toolsNeed for additional trainingInadequate management or supervisionPoor union/management relations Personal problems away from the jobDifficulties with inter-personal relations on the jobInadequate compensationIllnessPoor working conditionsImproper work schedules Causes of Inadequate Performance © John Wiley & Sons, Inc. 2009