Kinh doanh marketing - Part 4: How to organize, manage, and operate the business

Part 4: How to Organize,Manage, and Operate the BusinessHow to Obtain and Manage Human Resources and Diversity in Small CompaniesHow to Maintain Relationships with Your Employees and Their RepresentativesObtain and Laying Out Operating FacilitiesPurchasing, Inventory, and Quality ControlChapter 10How to Obtain and Manage Human Resources and Diversity in Small CompaniesMcGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.How To Obtain AndManage Human Resources And Diversity In Small CompaniesPlanning Human Resource NeedsSources & Methods For RecruitingEmployee DevelopmentManagers vs. NonmanagersLaws Of Recruiting, Selection, & DevelopmentCompensation & BenefitsEmployee Health & SafetyChapter910 - 3Keith Brofsky/Getty ImagesMcGraw-Hill/IrwinStaffing“planning for, recruiting, selecting, and training and developing employees, as well as compensating them and providing for their health and safety.”Median Age- U.S.Source. U,S Census Bureau, www. Census.govPlanning HR NeedsJob DescriptionDutiesResponsibilitiesWorking ConditionsRelationshipsJob Specification- QualificationsMentalPhysicalOtherJacobs Stock Photography/Getty ImagesComponents: JobDescription & SpecificationCharacteristicsof Job SeekersSources Of EmployeesTips To Aid RecruitingCurrent Employees/FeeSeniorsInternshipsChurch BulletinSpecific Job-Related TalentsRoyalty-Free/CORBISMethods Of RecruitingTechniques For SelectionPreliminary Screening/InterviewApplication/Resume’TestingIn-Depth InterviewReferencesPhysical ExamJudgmentOrientationKeith Brofsky/Getty ImagesTestingValidRelates To PerformanceTypesIntelligenceAptitudeProficiencyJack Hollingsworth/Getty ImagesInterview Topics To AvoidChildrenAgeDisabilitiesPhysical CharacteristicsCitizenshipNameLawsuitsArrest RecordSmokingAIDS/HIVStrategies At InterviewStick To Pre-Determined QuestionsDo Not Make An Emotional Hiring DecisionDig DeepBe Very Clear About Job Performance ExpectationsRyan McVay/Getty ImagesTraining &Developing EmployeesBusiness Effectiveness Depends on EmployeesInherent Abilities of EmployeesDevelopment Through:TrainingEducationExperienceMotivationResults of Effective TrainingIncreased ProductivityReduced TurnoverIncreased Employee EarningsDecreased CostsLess Supervision NeededImproved Employee SatisfactionTypes Of TrainingOn-The-JobApprenticeshipInternshipCross-TrainingE-TrainingOutside HelpOn-The-Job Training StepsTell WhatTell HowShow HowLet Them Under GuidanceRight/Wrong/CorrectionRepeatRyan McVay/Getty ImagesOn-The-Job TrainingAdvantagesLow CostProduction ContinuesNo TransitionEducates & MotivatesDisadvantagesExcessive WastePoor EnvironmentOwner/Manager May Not Be Best TrainerDeveloping ManagersEqual Opportunity& Affirmative ActionLawsEnactedTitle VII, Civil Rights Act1964Executive Order 112461965Age Discrimination In Employment1967Vocational Rehabilitation1973Vietnam-Era Veterans Readjustment1974Americans With Disabilities1990Civil Rights Act1991EEOC RegulationsCompensating EmployeesLegal InfluencesSetting Rates Of PayMotivationMerit IncreasesIncentive PaymentsProfit SharingCommissionsBonusesPush Money/SpiffSteve Cole/Getty ImagesStates WithHigher Minimum WagesSteve Cole/Getty ImagesRequired Employee BenefitsSocial Security/MedicareSocial Security – 6.2%Medicare – 1.45%Unemployment InsuranceWorkers’ CompensationFamily/Medical LeaveC. Sherburne/PhotoLink/Getty ImagesVoluntaryEmployee BenefitsHealth/Accident InsuranceLife/Disability InsuranceSick LeaveIncome MaintenancePay For Time OffEmployee Services & OtherFlexible BenefitsRoyalty-Free/CORBISPension/Retirement PlansDefined-ContributionDefined-Benefit401(k)Ryan McVay/Getty ImagesFactorsAffecting Health/SafetyIndustryOccupationHuman VariablesJob SatisfactionPersonal CharacteristicsManagement AttitudeOccupationalSafety & HealthAct- 1993Regulations- 1996Employee RightsEmployer Obligations & RightsEnforcementEnvironmental Protection Agency- Created In 1970