Kinh doanh marketing - Chapter 11: How to maintain relationships with your employees and their representatives

Assumptions & Leadership

Employee Communication

Motivation, Appraisals, Counseling, Complaints, Discipline & Termination

Dealing With Unions

Basic Organizational Concepts

 

ppt30 trang | Chia sẻ: hongha80 | Lượt xem: 501 | Lượt tải: 0download
Bạn đang xem trước 20 trang nội dung tài liệu Kinh doanh marketing - Chapter 11: How to maintain relationships with your employees and their representatives, để xem tài liệu hoàn chỉnh bạn click vào nút DOWNLOAD ở trên
Chapter 11How to Maintain Relationships with Your Employees and Their RepresentativesMcGraw-Hill/IrwinCopyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.11 - 2How To Maintain Relationships With Your Employees and Their RepresentativesAssumptions & LeadershipEmployee CommunicationMotivation, Appraisals, Counseling, Complaints, Discipline & TerminationDealing With UnionsBasic Organizational ConceptsChapter1011 - 211 - 2Communication“the transfer of meaning from one person to another.”Communication ProcessBarriers to CommunicationStatus of CommunicatorImprecise Use of LanguageInattention and Poor ListeningRules Of CommunicationKeep It SimpleRecruit Initial UsersEncourage DiversityEnlist CheerleadersArchive Best AdviceRyan McVay/Getty Images What Do You Want From Job?Motivation“inner state that activates a person, including drives, desires, and/or motives.”Employee PerformancePerformance = Ability X MotivationWhy Motivate?Attract Potential EmployeesImprove PerformanceRetain Good EmployeesHow To MotivateTechniques Of MotivationQuality CirclesZero-DefectsJob EnrichmentWork VariationScheduleFlextimeJobSplittingSharingRoyalty-Free/CORBIS How Performance Appraisals OperateCounseling Troubled EmployeesEstablish StandardsBe SpecificRestrict CriticismBe Firm & ConsistentBe PreparedPoint Out External SourcesEmployee DecidesOnly Activities On JobConfidentialityCommitmentJob-Related Areas Of CounselingHealth/SafetyRetirement/TerminationStress/BurnoutJob Burnout“a physical or mental depletion to a level significantly below a person’s capable level of performance.”Symptoms Of Drug & Alcohol AbuseAbsenteeismAccidentsMedical Expense IncreasesInsubordinationTheftsQuality ProblemsHandling Employee ComplaintsAssurancesProcedureMinimum TimeDavid Buffington/Getty Images Types Of DisciplineEncourage Self-DisciplinePositive DisciplineRoyalty-Free/CORBIS Legal DisciplineSet RulesAct PromptlyGather FactsAllow ExplanationEvaluate Courses Of ActionSelect Course Of ActionTake ActionMaintain RecordsPercent Of Union MembershipSource: Bureau Of Labor Statistics, & Union-Management RelationsRailway Labor ActNorris-LaGuardia ActNational Labor Relations ActLabor-Management Relations ActLabor-Management Reporting & Discourse ActRight-To-Work StatesAgreement NegotiationsPrepareBargainLive With ItSteve Cole/Getty Images Organizational ConceptsDelegationSpecializationJohn A. Rizzo/Getty Images Line OrganizationLine/Staff OrganizationSmall Unincorporated FirmOrganizing Activities By GroupsFunction PerformedProduct SoldProcess UsedArea ServedType Of CustomerProject`Ryan McVay/Getty Images Types Of TeamsProblem-SolvingSelf-ManagingCross-FunctionalKeith Brofsky/Getty Images

Các file đính kèm theo tài liệu này:

  • pptchap011_4264.ppt