Establishing Performance Standards

Chapter 19Establishing Performance Standards  Principles of Food, Beverage, and Labor Cost Controls, Ninth EditionOrganize the enterprise.Prepare job descriptions.Schedule employees. Steps for Establishing Standards and Standard Procedures for Employee Performance Interviews and observations are designed to provide information about the following:Job objectivesSpecific tasks required to achieve objectivesPerformance standardsKnowledge and skills necessaryEducation and experience required Job Analysis Answer three questionsWhat is to be done?When is it done?Where is it done?Contain three partsHeading that states the job title and the department in which the job is locatedSummary of the duties of the job (typically in paragraph form)List of the specific duties assigned to the job Job Descriptions Determine the number of employees needed to serve a specified number of covers in a certain time period.Example: 8 servers for 500 covers in a three-hour lunch periodStandard work hours = Number of servers × Number of hours8 servers × 3 hours = 24 work hours Calculating Standard Work Hours Number of standard work hours × Hourly wage = Standard cost Example: 24 hours × $4.00 per hour = $96 standard cost Calculating Standard Cost © John Wiley & Sons, Inc. 2009