Bài giảng môn Quản trị kinh doanh - Supplement 6: Quality control tools for improving processes

Introduce the different quality control tools that are used in analyzing and improving the quality of processes.

Describe in detail the two major approaches (that is, acceptance sampling and statistical process control) in which statistical analysis can be used to improve process quality.

Define the two different types of errors that can occur when statistical sampling is used.

Distinguish between attributes and variables with respect to the statistical analysis of processes.