Bài giảng môn Quản trị kinh doanh - Supplement 11: Waiting line theory

Introduce the major characteristics that exist in waiting lines and describe how they can impact a customer’s waiting time.

Identify the various constraints and/or conditions that waiting line theory and its associated equations require for the results to be valid.

Present waiting line theory in the form of a set of equations that represent various types of waiting line configurations that can be encountered.