Bài giảng môn Quản trị kinh doanh - Chapter 6: Quality management

Introduce those individuals, often referred to as quality gurus, who have played a significant role in the evolution of quality management, and describe their specific contributions.

Identify the different dimensions of quality as they relate to both good and services.

Define the various elements that comprise the cost of quality.

Describe the more successful management quality initiatives such as total quality management (TQM) and Six Sigma.