Bài giảng môn Quản trị kinh doanh - Chapter 10: Human resource issues in operations management

Describe the changing role of the manager from one of command and control to that of being a team leader and coach, and the additional skills required.

Identify the emerging trends that are dramatically changing the way in which people work.

Define the concept of employee empowerment and show how it impacts management and the organization.

Distinguish between traditional work groups, self-managed teams, and cross-functional teams.