Bài giảng môn học Quản trị kinh doanh - Chapter thirteen: Communication and information technology management

Communication and Information Technology ManagementChapter ThirteenLearning ObjectivesLO13-1 Differentiate between data and information, list the attributes of useful information, and describe three reasons why managers must have access to information to perform their tasks and roles effectivelyLO13-2 Explain why effective communication-the sharing of information-helps an organization gain a competitive advantage and describe the communication processLearning ObjectivesLO13-3 Define information richness, and describe the information richness of communication media available to managersLO13-4 Differentiate among four kinds of management information systemsInformation and the Manager’s JobDataRaw, unsummarized, and unanalyzed facts.InformationData that is organized in a meaningful fashionFactors Affecting the Usefulness of InformationFigure 13.1Information Systems and TechnologyInformation Technology The set of methods or techniques for acquiring, organizing, storing, manipulating, and transmitting informationManagement Information System A specific form of IT that managers utilize to generate the specific, detailed information they need to perform their roles effectively.Communication, Information and ManagementCommunicationThe sharing of information between two or more individuals or groups to reach a common understanding.The Communication ProcessFigure 13.2Verbal & Nonverbal CommunicationVerbal CommunicationThe encoding of messages into words, either written or spokenNonverbal CommunicationThe encoding of messages by means of facial expressions, body language, and styles of dress.The Information Richness of Communication MediaFigure 13.3Face-to-Face CommunicationManagement by Wandering Around Face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concernsIT and the Product Life CycleProduct life cycleThe way demand for a product changes in a predictable pattern over time.Figure 13.4Figure 13.5A Four-Tier Information System with Cloud ComputingFour Computer-Based Management Information SystemsFigure 13.6The Organizational HierarchyInformation distortion changes in meaning that occur as information passes through a series of senders and receivers