Bài giảng môn học Quản trị kinh doanh - Chapter 11: Logistics management

Copyright © 2014 McGraw-Hill Higher Education. All rights reserved.CHAPTER 11Logistics ManagementMcGraw-Hill/IrwinLearning Objectives11–2LO11-1 Explain logistics and major managerial decisionsLO11-2 Estimate impact of consolidation on costLO11-3 Describe the mode and carrier selection processLO11-4 Explain roles and activities of warehousing, distribution, and facility networksLO11-5 Explain importance of packaging and materials handlingLO11-6 Explain network design decisions using the center-of-gravity modelLO11-7 Describe benefits of integrated service providersLogistics ManagementLogistics Management: movement and storage of materials to meet customer needs and organizational objectivesIncludes forward and reverse flowIncludes flow of materials and informationLoad, offload, move, sort and select material11–3LO11-1Logistics Cost Minimization & Trade-offsCost-to-Service: service levels = costsCost-to-Cost: cost of one activity, of anotherTotal Landed Cost: sum of all product and logistics related costsCountry costs of manufacturingCost in transit to country of saleCost within country of sale 11–4LO11-1Transportation ManagementGovernment’s Role: Economic Regulation: entry of new carriers, rates and services provided Safety Regulation: safe for carriers and public, including increased emphasis on security from terrorist activity 11–5LO11-1Transportation ManagementTransportation Economics: Economy of Scale: cost per unit of weight decreases as shipment size increasesEconomy of Distance: cost per unit traveled decreases as distance moved increasesCost PerUnit ofWeightWeight of ShipmentCost Per Unit ofDistanceDistance11–6LO11-2ConsolidationConsolidation: one large shipment made of many smaller shipmentsBy Market Area: combine small shipments from one shipper going to the same area Pooled Delivery: combine small shipments from different shippers going to the same areaScheduled Delivery: delivery at specific times11–7LO11-2Transportation Mode Selection11–8In order to decide which mode of transportation to use to ship an order, consider:SpeedAvailabilityDependabilityCapabilityFrequencyLO11-3Carrier TypesValue Density: ratio of value to weight, often determines the type of carrier usedCommon: provide service to the public with published ratesContract: provide service only to select, contracted customersPrivate: firm owns its own equipment11–9LO11-3Warehouse Management – Part IBreak-BulkConsolidationCross-Docking11–10LO11-4Warehouse Management – Part IIReverse Logistics: Material moves upstream in the supply chainEspecially important in online retail Value Added Services: providing additional value to the customer, such as postponement(www.zappos.com)11–11LO11-4Materials Handling and PackagingHandling material increases costs and risk of damagePackaging can decrease handling costs and risk of damageContainerization or Unitization: filling or creating a larger container from smaller onesAutomated Storage and Retrieval Systems: robots that get, move and put-away materialRIFD: electronic tracking of material11–12LO11-5Network DesignMost impact on supply chain operationsMultiple factors to considerLabor Proximity to suppliers and customersCost of land and constructionTaxes, incentives and regulationsInfrastructureQuality of life for employees11–13LO11-6Integrated service providers (ISPs): Companies that provide a range of logistics services.Third-party logistics service providers (3PLs): A common term used in the industry to describe ISPs.Integrated Service Providers11–14LO11-7Logistics Management SummaryFlow of material and information between suppliers, producers and customersMeet customer needs at lowest landed costIncludes multiple decision areasEconomies of scale and distance impact costsMultiple warehouse type to facilitate material storage and flowNetwork design and facility location impact costs and customer service11–15